Job: IT Account Solutions Lead

Position IT Account Solutions Lead
Function Information Technology
General Function

Account Management – ensures achievement of SBU IT SLA performance and successful deployment of IT technologies and solutions
Reviews IT performance reports and conducts regular check point review meetings with various IT service delivery teams
Collaborate with different departments of SBU/COE to ensure that their processes and solutions are aligned with EDC’s IT standards
Recommend process improvement in his / her assigned SBU/COE as a means to increase efficiency, productivity, and cost savings
Ensures that all requirements of the different users are taken into consideration when designing IT solutions/services especially when it comes to delivering support and / or implementing projects
Act as a single point of contact between IT / SBU/COEs / Partner-Vendor
Lead IT SBU/COE Projects from time to time
Be involved in special projects outside of SBU/COE portfolio which require planning, implementation, and closure activities


Bachelor of Science / Bachelor of Arts
ITIL certification is an advantage; working knowledge in SAP Systems is a plus
With minimum 4 years experience in managing/leading small to medium IT organizations through systems development life cycle and operations
Must have knowledge in process improvement
Must possess high selling skills as well as solid business knowledge, communication and business productivity technologies
Must have great communication and relationship-building skills, have a customer centric focus, will be an action oriented self-starter, and possess strategic thinking skills
Should be able to demonstrate, strong negotiation, organizational, creative, presentation, written, and verbal communication skills. Should also be able to deliver persuasive presentations to both technical and business decision makers, have strong virtual teaming abilities, have exceptional leadership skills, and a strong commitment to customer service and be knowledgeable in strategic planning, risk analysis and business justification

Position Level Supervisory
Employment Status Regular
Unit/Location OCC Head Office
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